Terms and Conditions
Park Square Clinic
These Terms and Conditions (“Terms and Conditions”) apply to the supply of services by the Company (as defined below). In the event of any inconsistency between these Terms and Conditions and other literature provided by the Company to the Patient, these Terms and Conditions shall prevail.
1. Definitions and Interpretations
The following words and expressions shall have the meanings respectively set against them:
| “The Company” | PSQ Group Limited, a company incorporated in England & Wales (company registration number 16980042) with registered office at 11 Park Square East, Leeds, LS1 2NG, trading as Park Square Clinic |
| “Clinic Manager” | The manager of the Clinic at which the appointment for the Treatment or Consultation is made |
| “Complaint Policy” | Means the Company’s policy for dealing with complaints set out at clause 11 |
| “Consultation” | A consultation appointment with a Practitioner in respect of a Treatment |
| “Consultation Fee” | The fee quoted by the Company in respect of a Consultation |
| “Consent Form” | The consent form signed by the Patient consenting to the relevant Treatment |
| “Practitioner” | A suitably qualified and trained aesthetic practitioner, nurse prescriber, doctor, or other clinical professional providing Treatments on behalf of or in association with the Company |
| “Fee” | The fee charged by the Company for the Treatment |
| “Clinic” | Means the clinic, practice, or other premises at which the Treatment is carried out or where the Patient attends any appointment |
| “Patient” | Any person who has entered or is entering into a contract with the Company |
| “Treatment” | A non-surgical aesthetic procedure or treatment to be arranged or provided by the Company to a Patient |
| “Products” | Any skincare product, cream, or other product purchased from the Company |
| “Third Party Costs” | Any costs or late cancellation fees charged by third parties to the Company including, but not limited to, the Clinic and the Practitioner(s) |
| “Day” | Monday to Friday of any week, other than Bank and public holidays in the UK |
2. The Company’s Obligations
In providing a Treatment for a Patient, the Company shall:
2.1. Ensure that the Treatment is carried out by an appropriately trained and qualified Practitioner;
2.2. Satisfy itself that the Practitioner holds appropriate professional indemnity insurance against claims for professional negligence on terms that the Company reasonably considers are normal, given prevailing market conditions at the relevant time;
2.3. Satisfy itself that the Practitioner holds the necessary qualifications and registrations required for them to practise;
2.4. Provide suitable facilities for the provision of Treatments; and
2.5. Ensure that the Practitioner is aware of, and agrees to, the obligations they have to the Patient under clause 4 of this document.
3. The Patient’s Obligations
3.1. The Patient shall be responsible for reading and ensuring that they understand any information and literature provided prior to consenting to undergo any Treatment.
3.2. It is the Patient’s responsibility, having read the aforementioned information and literature, to ask any questions that they may have about the Treatment.
3.3. It is also the Patient’s responsibility to disclose to or inform the Practitioner(s) and the Company of any allergies, medical conditions, medications, or factors which would put the Patient at risk of harm as a result of the Treatment or any substances administered as part of the Treatment (including smoking/vaping status, pregnancy, or breastfeeding).
3.4. The Patient is responsible for complying with all pre- and post-treatment instructions issued to the Patient by the Practitioner(s) and/or Clinic in advance of the Treatment.
3.5. The Patient is responsible for attending follow-up appointments as advised by the Practitioner.
3.6. The Patient shall also be responsible for ensuring timely payment for any Treatment received or to be received, in accordance with these Terms and Conditions.
3.7. In the event of patients agreeing to make lifestyle adjustments ahead of treatment (such as avoiding sun exposure, discontinuing certain skincare products, or other preparatory measures), it is the responsibility of the Patient to ensure they adhere to the agreed plan. Where patients are unable to comply, they should inform the Clinic at the earliest opportunity.
4. The Practitioner’s Obligations and Relationship with the Patient and the Company
4.1. The Practitioners to whom the Company refers a Patient for a Treatment may be independent contractors in private practice and are not necessarily employees of the Company. Where this is the case, the Practitioners have a direct professional relationship with the Patient and are professionally and legally responsible for and accountable directly to the Patient for all Treatments provided.
4.2. The Practitioners are solely responsible for providing the Patient with detailed clinical information about the Treatment, including detailed pre- and post-treatment instructions; detailed information about the expected outcome and limits of the Treatment; for advising the Patient about all the risks and possible complications associated with the Treatment; deciding whether or not the Patient will benefit from and is suitable for the Treatment; and accepting or rejecting the Patient for a Treatment.
4.3. The Practitioner is responsible for advising the Patient, and where applicable providing to the Patient, any appropriate care required following a Treatment.
4.4. The Company will not accept any responsibility or liability for any clinical actions or decision-making by the Practitioner around Treatments undertaken. This lies within the scope of the Practitioner who performed the original Treatment. This does not limit or exclude the Company’s obligations or liabilities to the Patient imposed by law in relation to the services provided by the Company.
5. Payment for a Treatment
5.1. The Patient shall pay the Consultation Fee at the time an appointment for a Consultation with the Practitioner is made, where applicable.
5.2. A provisional booking will be made upon payment of any required deposit. The balance of the Fee must be paid in advance of the date of the appointment for the Treatment, as advised at the time of booking.
5.3. Treatments booked within 14 days of the booking date must be paid in full at the point of booking.
5.4. Where the Treatment is planned sooner than 14 days after the cooling-off period (14 days from consultation), the balance payment is required immediately after the cooling-off period, on day 15. Failure to pay the balance of the Fee in full by this date may result in forfeiture of the appointment, which is at the Company’s sole discretion. In such event the booking will be deemed to have been cancelled by the Patient and the cancellation charges set out at clause 7 shall apply.
5.5. Where the full balance is not paid within the required timeframe, the Treatment may be cancelled with any deposit being retained by the Company.
5.6. The Company accepts payment by most major credit cards and debit cards. The Company does not accept cheque payments. Bank transfer details can be provided upon request.
5.7. The Company’s policy on refunds, as defined in these Terms and Conditions in Sections 6 and 7, will apply to all deposits and fees paid. Where a deposit is paid within the cooling-off period (14 days from consultation), this can be refunded without charge up to and including day 14 from the consultation, should the Patient change their mind and decide not to proceed.
6. Postponement by a Patient
6.1. Postponed Treatments are defined as Treatments where the original booking is cancelled and is either rebooked or a commitment to rebook is made, with relevant postponement fees being paid where appropriate, within 14 days of the original Treatment date being cancelled.
6.2. Subject to the fees outlined in this section to account for the Company’s losses and associated costs.
6.3. It is the Patient’s responsibility to make sure the notice of cancellation or postponement has been received by the Company within the correct timeframe. The Company incurs obligations and costs from the time of the original booking and the closer to the date of the Consultation or Treatment, the more difficult it will be for the Company to assign the services reserved exclusively for the Patient to another Patient. It is therefore necessary for the Company to apply the following conditions and refund policies, which will be based upon the date on which we receive the request to cancel or postpone the Consultation or Treatment.
6.4. Notice of cancellation or postponement of any appointment for a Treatment or Consultation must be submitted in writing to the Clinic and/or via email to contact@parksquareclinic.com.
6.5. Consultation Fees are refundable in full provided notice of cancellation or postponement is received at least 3 working days prior to the date of the Consultation. In the event that less notice is provided for cancellation or postponement of the Consultation, the Consultation Fee will not be refundable.
6.6. If the Patient is required to cancel or postpone a Treatment for medical reasons, the Patient must provide appropriate medical evidence within 10 days of the Patient’s notice of cancellation or postponement, giving a full explanation as to the reason why the Patient must cancel or postpone the Treatment. The Fee ultimately payable for the Treatment will be based on the Company’s fee schedule in force on the new (re-booked) date for the Treatment.
6.7. In the event of a postponement, any postponement fees due must be paid at the point of rebooking the new Treatment date.
6.8. Postponed Treatments will be treated as cancellations with appropriate fees applied if the postponement fee is not paid within 14 days of the postponement notification date.
6.9. Should the Patient postpone a Treatment and then subsequently cancel the Treatment, the original postponement will be deemed to have been a cancellation. Any charges arising from such cancellation will be calculated in accordance with clause 7 below, based on the date on which the Company receives the Patient’s notice of postponement and the original date booked for the Treatment.
6.10. Should the Patient wish to postpone a booked Treatment, the Patient must notify the Company and the following schedule of postponement charges will apply. Postponement fees must be paid at the point of booking a new Treatment date.
| Notice Period | Medical Reason | Non-Medical Reason |
| More than 21 days prior to Treatment | No charge | No charge |
| Between 20–10 days prior to Treatment | No charge | 10% of Treatment fee |
| Between 9–4 days prior to Treatment | No charge | 15% of Treatment fee |
| Less than 3 days prior to Treatment | No charge | 25% of Treatment fee |
7. Cancellation by a Patient
7.1. Cancellations are defined as Treatments where the original booking is cancelled in its entirety with no further booking being made, at which point any refunds due to the Patient will be made.
7.2. It is the Patient’s responsibility to make sure the notice of cancellation has been received by the Company within the correct timeframe. The Company incurs obligations and costs from the time of the original booking and the closer to the date of the Consultation or Treatment, the more difficult it will be for the Company to assign the services reserved exclusively for the Patient to another Patient. It is therefore necessary for the Company to apply the following conditions and refund policies, which will be based upon the date on which we receive the request to cancel the Consultation or Treatment.
7.3. Notice of cancellation of any appointment for a Treatment or Consultation must be submitted in writing to the Clinic and/or via email to contact@parksquareclinic.com.
7.4. Consultation Fees are refundable in full provided notice of cancellation is received at least 3 working days prior to the date of the Consultation. In the event that less notice is provided for cancellation of the Consultation, the Consultation Fee will not be refundable.
7.5. Should the Patient wish to cancel a booked Treatment, the Patient must notify the Company and the following schedule of cancellation charges will apply:
| Notice Period | Medical Reason | Non-Medical Reason |
| More than 21 days prior to Treatment | No charge | No charge |
| Between 20–10 days prior to Treatment | No charge | 25% of Treatment fee |
| Between 9–4 days prior to Treatment | No charge | 50% of Treatment fee |
| Less than 3 days prior to Treatment | No charge | 70% of Treatment fee |
7.6. If the Patient is required to cancel a Treatment for medical reasons, the Patient must provide appropriate medical evidence within 10 days of the Patient’s notice of cancellation, giving a full explanation as to the reason why the Patient must cancel the Treatment.
7.7. Should the Patient postpone a Treatment and then subsequently cancel the Treatment, the original postponement will be deemed to have been a cancellation. Any charges arising from such cancellation will be calculated in accordance with clause 7.5 above, based on the date on which the Company receives the Patient’s notice of postponement and the original date booked for the Treatment.
8. Cancellation/Postponement by the Practitioner or Company
8.1. The Company reserves the right to cancel or postpone an appointment for a Patient’s Treatment if, in the opinion of the Practitioner, the Patient is unsuitable or is medically unfit for the Treatment, or the Treatment the Patient has requested is deemed inappropriate for the Patient and there is no alternative treatment plan to achieve the same purpose.
8.2. Where the Patient is deemed unfit for reasons outside of the Patient’s control, if the Company or the Practitioner considers that a postponement of the Treatment is appropriate, a new date will be offered to the Patient.
8.3. If, in accordance with clauses 8.1 and 8.2, the Practitioner and/or Company consider that the Treatment should be cancelled, or if the Practitioner and/or Company consider that the Treatment be postponed and the Patient does not wish to accept a new date, all monies paid, including the deposit, will be refunded to the Patient, less any services the Patient may have already received. Such services would include the Practitioner’s Consultation Fee and any diagnostic tests or assessments already undertaken.
8.4. If the Practitioner or Company cancel/postpone the Treatment because the Patient is not suitably prepared as instructed in writing or verbally prior to the Treatment, and/or if the Patient is deemed unfit for the Treatment due to reasons within the Patient’s control (including without limitation where the Patient fails to disclose known medical conditions, and/or arrived for the Treatment under the influence of drugs and/or alcohol, or without following required pre-treatment instructions), the cancellation fees at clause 7.5 shall apply.
8.5. The Company reserves the right to change the date or venue of the Patient’s Treatment if that becomes necessary for reasons beyond the Company’s control. In such a case, the Company will offer a new date as close to the original date as soon as possible and in any event within 12 months of the original appointment date. If no such alternative date is acceptable to the Patient, the Patient should confirm this to the Company in writing and the Consultation Fee and/or the Fee (less the cost of any services provided to the Patient prior to the cancellation) will be refunded to the Patient.
9. Further Charges
In the event of the Practitioner deciding, for the Patient’s wellbeing, to request further investigations (for example, blood tests, allergy tests, skin assessments, or other clinical assessments) either prior to treatment or afterwards, the costs of such investigations shall be borne by the Patient.
10. Revision and Retreatment Policy
10.1. Any additional Treatments carried out post-treatment will only be agreed at no further charge at the discretion of the Company after consulting with the Practitioner who performed the original Treatment.
10.2. If the Practitioner deems that further treatment is necessary to improve the result of the original Treatment which is not, in the opinion of the Practitioner, in line with the expected result agreed at Consultation, the Company will provide the retreatment at the original charge to the Patient less 50%.
10.3. If the Practitioner decides that the results of a Treatment are acceptable and within normal limits, but the Patient requests further revision treatment, the original charge less 20% will be made.
10.4. It is not possible to request another Practitioner under the terms of this retreatment policy.
10.5. The retreatment must take place on Company premises. No payment will be offered towards a retreatment offsite, nor a refund for the original Treatment.
10.6. In the event the Patient has independently organised further treatment with a third-party practitioner after the original Treatment, this retreatment policy is invalidated.
10.7. The revision policy is subject to the following provisions:
- the Patient must have attended the routine follow-up appointments scheduled with the Practitioner to ascertain the Patient’s progress following treatment and adhered to the post-treatment instructions provided;
- the Patient must have expressed their dissatisfaction with the outcome to the Company within 6 months of the date of the original Treatment;
- in cases where the results of the Treatment originally provided have, in the opinion of the Practitioner, been compromised by lifestyle (including but not limited to smoking, alcohol, drug use, excessive sun exposure, weight gain or loss), illness, the natural ageing process, or by the failure of the Patient to fully adhere to the instructions, recommendations, or advice of the Practitioner regarding post-treatment care and lifestyle, the Company is not obliged to provide revision treatment at reduced rates; and
- only the Practitioner who provided the Treatment is responsible for the outcome. If the original Practitioner is not available, it may not be possible to find another Practitioner either willing to undertake revision treatment free of charge or even to do so at all, in which case the Company reserves the right to review the policy upon which any additional Treatment is provided.
Non-Compliance with Pre-Treatment Instructions: If a Patient fails to follow the required pre-treatment instructions, the Company reserves the right to cancel their Treatment in full. In such cases, the Company is under no obligation to reschedule or offer an alternative appointment.
11. Complaints
In the event that the Patient is dissatisfied with any aspect of the service provided, the Patient (or an individual acting on behalf of the Patient) should raise the complaint with the Clinic Manager at the Clinic or via email at contact@parksquareclinic.com. All complaints should be raised within six months of the incident you are concerned about, wherever possible.
11.1. The complaint will be dealt with in line with our Complaints Procedure (a copy of which can be provided on request).
11.2. If you remain dissatisfied following our internal complaints process, you may escalate your complaint to the relevant regulatory body or ombudsman.
12. Use of Our Website
12.1. You must be at least 18 years old to use this website and to receive Treatments.
12.2. You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use.
12.3. We may suspend or restrict access to our website if you breach these terms.
12.4. The content on our website is provided for general information and marketing purposes only. It is not medical advice and should not be relied upon as such.
12.5. We make reasonable efforts to ensure the information is accurate but cannot guarantee it will always be up to date, complete, or free from errors.
13. Intellectual Property
13.1. All content on this website, including text, graphics, images, logos, and design, is owned by or licensed to Park Square Clinic / PSQ Group Limited.
13.2. You may not copy, reproduce, distribute, or modify any content without prior written consent.
14. Third-Party Links
14.1. Our website may contain links to third-party websites for convenience.
14.2. We are not responsible for the content, security, or privacy practices of third-party sites.
15. Liability
15.1. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any rights under consumer law.
15.2. To the fullest extent permitted by law, we exclude liability for:
- Losses not caused by our breach of these Terms;
- Business losses (including loss of profits, revenue, contracts, goodwill); and
- Any loss arising from reliance on information provided on our website.
15.3. The Patient acknowledges that results from aesthetic treatments vary between individuals and cannot be guaranteed. The Company shall not be liable for any failure to achieve a Patient’s desired outcome where the Treatment has been performed to a reasonable professional standard.
16. Privacy and Data Protection
16.1. Your use of this website and our services is also governed by our Privacy Policy and Cookie Policy, available on our website.
16.2. PSQ Group Limited is the data controller in relation to the processing of personal information that you provide when using our services.
16.3. We process personal data and special category data (including health data) in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
16.4. For any data protection queries, please contact us at contact@parksquareclinic.com.
17. Variation, Severability and Waiver
17.1. These Terms and Conditions may be varied by us at any time on giving you adequate notice in writing (including by email).
17.2. If and in so far as any part or provision of these Terms is or becomes void or unenforceable, it shall be deemed not to be, or never to have been or formed, a part of the Terms and the remaining provisions shall continue in full force and effect.
17.3. The failure of either party to exercise or enforce any right conferred on that party by these Terms shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter.
18. Law and Jurisdiction
18.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
18.2. The Company and the Patient agree to the exclusive jurisdiction of the courts of England and Wales.
18.3. If any court or other competent authority determines that any term (or part term) of these Terms and Conditions is unlawful, invalid, or unenforceable, the term (or part term) shall, to the extent necessary, be severed from these Terms and Conditions so that the Terms and Conditions may continue to the fullest extent permitted by law.
18.4. No persons other than the Company and the Patient shall have any rights under or in connection with these Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.
19. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Park Square Clinic
A trading name of PSQ Group Limited
Company Registration Number: 16980042
Address: 11 Park Square East, Leeds, LS1 2NG
Email: contact@parksquareclinic.com
Phone: 0113 547 0997
Website: www.parksquareclinic.com
© 2026 Park Square Clinic. A trading name of PSQ Group Limited.
